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Frequently Asked Questions
Have questions about Primal Aesthetics, our services, appointments, or what to expect? Start here. If you still need help, our team is only a call or message away.
Answers to Common Questions
Every client's goals are different, but many of the questions we hear are surprisingly similar. Below are straightforward answers about our approach, services, scheduling, and client experience.
General Questions
Primal Aesthetics is part of the broader PRIMAL family of wellness brands. We focus on non-invasive aesthetic, body-focused, wellness, recovery, and confidence-supporting services within an individualized, client-centered setting.
Our philosophy is that appearance, body composition, vitality, comfort, confidence, and overall wellbeing can often overlap, so we take a broader view of the goals each client brings to us.
Primal Aesthetics is located at:
8668 John Hickman Pkwy, Suite 701
Frisco, TX 75034
Appointments are recommended so we can make sure the appropriate team member, service area, and time are available for your visit.
Yes. Primal Aesthetics operates by appointment only so that we can give each client appropriate time and attention.
You can request an appointment online or contact our team directly if you are unsure which service or appointment type is right for you.
No. Primal Aesthetics is by appointment only, and we do not accept walk-ins. Please call (469) 827-8555 or request an appointment online to schedule your visit.
Services & Treatments
Services may include non-invasive aesthetic, body contouring, cryotherapy, wellness, recovery, and body-focused technologies, depending on current availability.
Because our services and technologies continue to evolve, the best way to determine what may fit your goals is to review the current services on the website or speak directly with our team.
Start with your goal rather than the machine or service name. Tell us what you would like to improve, whether that involves body composition, appearance, confidence, recovery, comfort, or general wellness.
We can then help explain which available options may be appropriate to explore.
Primal Aesthetics emphasizes non-invasive and wellness-oriented technologies and services. The specific experience, preparation, and aftercare will depend on the individual service being performed.
That depends on the service, your goals, your starting point, and how your body responds. Some clients pursue a single session while other services are commonly performed as part of a series.
We will explain the typical schedule for the service you are considering before you commit to a plan.
No. Individual responses vary, and no ethical wellness or aesthetic practice should promise a specific result for every person.
We will explain reasonable expectations, the purpose of the service, and factors that may influence your experience.
Appointments & Your Visit
Your first visit is an opportunity to discuss your goals, concerns, expectations, and relevant background information.
Depending on the service, we may review available options, explain how the technology works, discuss typical session schedules, and determine whether the service appears appropriate for your goals.
Comfortable clothing is usually best. Depending on the service area, you may need to expose or access part of the body, so clothing that is easy to adjust can make the visit more convenient.
In many cases, yes. If you would like a spouse, partner, caregiver, or support person to attend, let us know when scheduling so we can make sure the appointment setting can accommodate them.
Contact us as soon as possible if you need to make a change. Advance notice helps us make the appointment time available to another client.
Any applicable cancellation, deposit, or rescheduling terms associated with your appointment will be communicated when you schedule.
Wellness, Safety & Scope
Primal Aesthetics provides wellness, aesthetic, and non-invasive services within the scope of the professionals and technologies involved.
Services offered through our natural and integrative practitioners are not a substitute for emergency care, primary medical care, or treatment from a licensed physician when those services are needed.
No. Dr. Michael A. Lonardo is a Doctor of Natural Medicine and integrative practitioner and does not represent himself as a Texas-licensed medical physician or primary care physician.
Clients should maintain appropriate relationships with licensed medical professionals for medical diagnosis, prescription management, emergency care, and other services outside the scope of Primal Aesthetics.
No. Do not discontinue or change prescription medications solely because you are receiving services from Primal Aesthetics.
Medication changes should be discussed with the appropriately licensed prescribing clinician. If a medication or health condition may affect the service you are considering, let our team know before your appointment.
Tell us before your appointment about relevant health conditions, recent procedures, implanted devices, pregnancy, medications, or other circumstances that could affect whether a particular service is appropriate.
When appropriate, we may recommend that you obtain clearance or guidance from your licensed medical provider before proceeding.
Payment & Packages
Primal Aesthetics is primarily a self-pay practice. Aesthetic and wellness services are generally not billed through traditional health insurance.
Pricing will be explained before you purchase a service or package.
Yes. Some services are available in multi-session packages when a series of visits is commonly used to pursue the desired goal.
Package availability and pricing depend on the specific service and current programs offered by Primal Aesthetics.
Payment and financing options may be available for qualifying services or packages. Ask our team about current options when discussing your plan.
Have a Question Specific to You?
Our FAQ can cover the basics, but your goals, circumstances, and questions are personal. Contact our team or schedule an appointment and we can help you determine the best next step.